Return and Refund Policy

At Sagelandhouse, we want you to love your purchase. If you change your mind, most items can be returned within 30 days of delivery. Please read the details below before placing your order.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits these rights. The conditions below (such as the 30-day window, original packaging and non-returnable items) apply to change-of-mind returns only, not to faulty, damaged or incorrect items.

Return Policy Overview (Change of Mind)

• Return window: You have 30 days from the day you receive your order to request a return. Once your return is approved, please ship it within 14 days.
• Condition: Items must be unused, in their original condition, with all tags attached and in the original packaging.
• Restocking fee: We do not charge any restocking fees.
• Exchanges: We do not offer direct exchanges. To get a different size or colour, return the original item for a refund and place a new order.

Return Address (International Returns Centre)

Please note: Your order is shipped from our warehouse in Australia, but this warehouse handles dispatch only and cannot accept returns. All returns are processed at our central returns centre in China, so a return is an international parcel. Do not send returns to the Australian warehouse: they cannot be processed and may be lost. Please double-check that the address below is entered correctly, and use your own name, phone number and email address as the sender.

• Contact person: Wang Maoqin
• Postal code: 315100
• Street: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District
• City: Ningbo
• Province: Zhejiang
• Country: People's Republic of China

Please do not send items to this address without first requesting a return (see "How to Return an Item" below), so we can match your parcel to your order.

Return Costs

• Faulty, damaged or incorrect items: Free for you. We will send you a prepaid return label or reimburse your reasonable return postage costs. In some cases we may ask for photos instead of the item itself.
• Change of mind: This covers ordering the wrong item, the item not fitting, or no longer wanting it. You pay the postage to return the item to our returns centre in Ningbo, China. Please note: although your order was shipped within Australia, change-of-mind returns are international parcels. Change-of-mind return postage is not refunded.
• Customs and duties: For change-of-mind returns, any customs duties, taxes or fees charged by Chinese customs on the return are the customer's responsibility.

How to Return an Item

1. Contact us: Email support@sagelandhouse.com with your order number and the reason for the return. For change-of-mind returns, please do this within 30 days of receiving your order.
2. Get approval: We reply within 24 hours with your return authorisation and confirmation of the return address.
3. Pack your item: Repack the item securely, ideally in its original packaging with all accessories, tags and documents.
4. Post it: Send the parcel with a tracked Australia Post service (for example International Standard or International Express) and email us the tracking number. For faulty or incorrect items, use the prepaid label we provide.

Customs Declaration for Returns from Australia

Australia Post requires a customs declaration for every international parcel. You can complete it online at auspost.com.au/prepare-customs-declaration, in your MyPost account, or at the Post Office. International Standard and Express use a CN23 form. Please make sure that:

• Description: The description is specific (for example "women's cotton dress", not "clothing") and states "Returned goods – customer return to seller".
• Value: The value is the actual price you paid, in AUD. Mark the parcel as returned goods, not a gift or a sale.
• Weight and quantity: The weight and quantity are correct for each item.
• HS code: The HS tariff code matches the code we include in your return authorisation email.
• Country of origin: The country of origin is the country where the item was made. We include it in your return authorisation email.
• Receiver details: The receiver details match the return address above exactly. The last address line must read "People's Republic of China".
• Prohibited items: You do not include anything that cannot be posted to China, such as batteries, medication, food or perfume. If your product contains a battery, contact us first.

Incomplete or incorrect declarations can cause the parcel to be delayed, returned to you or held by customs. Please take a photo of your declaration and receipt before posting.

Refund Process

• Inspection: We will notify you by email when we have received and inspected your return, and let you know whether your refund is approved.
• Refund: Approved refunds go back to your original payment method within 7 business days. Your bank or card issuer may need a few extra days to post the refund.
• Faulty or incorrect items: These are refunded in full, including your original delivery cost.
• Items bought with a gift card: These are refunded as store credit for change-of-mind returns.

Non-Returnable Items (Change of Mind)

Gift cards cannot be returned for a change of mind. All other items can be returned under the conditions of this policy.

If an item is faulty, damaged or not as described, your rights under the Australian Consumer Law always apply.

Damaged, Faulty or Incorrect Items

Please check your order when it arrives. If an item is faulty, damaged or incorrect, contact us at support@sagelandhouse.com with your order number and photos of the item and the packaging. Reporting it soon helps us resolve it faster, especially for damage in transit. Depending on the problem, we will offer a free repair, replacement or full refund, including delivery costs.

Order Cancellations

You can cancel your order free of charge as long as it has not shipped. Email support@sagelandhouse.com with your order number as soon as possible. Orders that have already shipped can be returned under this policy.

Contact Information

Email: support@sagelandhouse.com
Phone Number: +61 480 810 298
Contact Form: Open Contact Form

Customer Service Hours:
Monday to Friday: 8:00 AM - 6:00 PM (Melbourne time, AEST/AEDT)
Saturday and Sunday: 10:00 AM - 4:00 PM (Melbourne time, AEST/AEDT)
We aim to respond to your inquiries within 24 hours.

Business Information

Sagelandhouse is owned and operated by Dalderup, Maurice, a company based in Belgium.

Store name: Sagelandhouse
Company name: Dalderup, Maurice
KBO number (Crossroads Bank for Enterprises, Belgium): 0762824925
VAT number: BE0762824925
Address: Sparrendreef 25, Hamont-Achel, Limburg, 3930, Belgium
Warehouse address (dispatch only, no returns): 85 Grose St, North Parramatta NSW 2151, Australia